Shipping & Returns

Rebecca Ruby brings her online boutique to you with worldwide delivery & Free Shipping* to any Australian address!

If you would like to exchange your dress please send it back to:

235 Oxford Street, Darlinghurst NSW 2010

Return postage, both to and from the Rebecca Ruby store, is at the customers’ expense. Free Shipping does not apply to exchanged orders or where store credit has been issued and new order total is $0.00.

 We do not refund unless the item is faulty, and postage will be refunded in this case. Please note, the condition of the garment will be inspected before being dispatched. 

We will issue you a credit note or you can simply leave an email or message in the parcel requesting which dress you would like to exchange for.

 Please note: For fastest return delivery on direct exchange please include a self addressed pre-paid satchel with your item/s. 

 

 

*Free Shipping

We offer free shipping to any address in Australia on orders of $100 or more.

Free Shipping does not apply to any orders of $0.00 total, where purchases are made with store credit. Minimum $100 total order applies to all order to be eigible for 'Free Shipping'. Order must be a minimum total of $100 after any credit coupons, gift vouchers or promotion codes are applied.

Free Express Post

Available on selected items. Ships within 1-3 days of ordering online via Australia Post Express Post. If an item is available for 'Express Shipping' it will be advertised in the Product Description.

Trackable Parcel Post

We offer delivery by Australia Post with a Trackable Post. We use the Australia Post postage calculator at our online checkout to determine accurate postage costs. These are based on the weight and destination of the order. A tracking number is provided to you at the time of shipment.

Worldwide Delivery 

We offer worldwide delivery to every corner of the globe! We deliver using Australia Post Trackable Post. 
We use the Australia Post postage calculator at our online checkout to determine accurate postage costs. These are based on the weight and destination of the order.

 

Shipping Time:

Sending within Australia

Please allow 3-15 working days for delivery once payment has been processed (regardless of your location). 

To New Zealand 

Please allow up to 15 working days delivery once payment has been processed. We deliver by Australia Post and at times, your signature is required upon delivery. If no one is available to sign for the parcel it will be redirected to the nearest post office or depot.

All Other International Destinations 

Please allow up to 21 working days delivery once payment has been processed.We deliver via Australia Post Registered Air Mail. If no one is home for delivery, local postal guidelines apply.

Note:

Duties for overseas customers including New Zealand are subject to Customs Law with your country of residence.

All prices are in Australian dollars and include the Australian GST. The prices within the online store do not include relevant overseas duties and other custom charges that you may incur.